A customer takes a laptop in for warranty repair. The retailer says it handed the device over to the service center on Tuesday. The service center claims it only received it on Thursday. The manufacturer can see only a record of the repair approval. How can they determine where those two days were lost? For … Read more
A product goes through a long journey before reaching the customer. Manufacturers, carriers, warehouses, distributors, retailers, and regulatory authorities may all be involved in the same shipment while storing information in separate systems. When everything goes according to plan, this fragmentation is barely noticeable. Problems arise when there is a dispute: Where was the product? … Read more
A token can become a useful part of a product, or it can turn into another layer of complexity that the team has to maintain and explain to users. The difference comes down to one thing: does the token serve a purpose in a real process? A Token Is Useful When It Verifies Access Rights … Read more
It is easy to start a blockchain project with the technology: choose a token, open the console, come up with a name. A more practical approach is to work in the opposite direction. Start with the problem and the audience, then move on to the economics, tools, and first user flow. Below is a checklist … Read more